Terms of service

Terms and conditions

Sales tax. Welding Supplies from IOC has always collected Sales Tax in Indiana, Ohio, Michigan, Illinois, and Kentucky because our parent company, Indiana Oxygen Co, has trucks that regularly deliver to MI, OH, IL, and KY. Those states' Revenue Services have concluded that this constitutes a physical presence and therefore we collect Sales Tax.

Since the SCOTUS ruling in 2018 (South Dakota vs Quill Corp.), we're now required to collect sales tax based on each individual state's rules even though we don't have a physical location. Each state has determine what constitutes economic nexus in their state and while we don’t like it, rules are rules. 

Proof of ID. Due to an increase in fraudulent orders over the past few years, we may at our discretion, request a photocopy of your drivers license and the credit card you used to make the purchase. If you have any additional questions, please feel free to contact us and we'll gladly discuss our policy with you.

Returns. We will gladly accept returns received within 14 days of delivery for a full refund,minus our original shipping cost. Orders returned outside of the 14 day window are subject to a 20% restocking fee, plus our original shipping cost. Returned items must be unused, in brand new condition, in original packaging. Items returned without their original packaging or in used condition will be returned to you at your expense.

Cancellations. If you need to cancel your order, give us a call at 1-866-854-7380 and have your order number ready. As long as your order has not shipped yet, we’ll be able cancel the order and refund your money. Orders over $1000 will be assessed a 3% cancellation fee.