Do you charge a restocking fee on a returned item?
We will gladly accept returns of new, unused items, received within 14 days of delivery for a refund, minus our original shipping/handling cost. All machine returns are subject to a 5% restock fee and must include the original packaging. Orders returned outside of the 14 day window are subject to a 20% restocking fee, plus our original shipping/handling cost. Returned items must be unused, in brand new condition, in original packaging. Items returned without their original packaging or in used condition will be returned to you at your expense. All sales are final after 30 days.
Do I have to pay Sales Tax?
Weld My Ride has always collected Sales Tax in Indiana, Ohio, Michigan, Illinois, and Kentucky because our parent company, Indiana Oxygen Co, has trucks that regularly deliver to MI, OH, IL, and KY. Those states' Revenue Services have concluded that this constitutes a physical presence and therefore we collect Sales Tax.
Since the SCOTUS ruling in 2018 (South Dakota vs Quill Corp.), we're now required to collect sales tax in most states even though we don't have a physical location. This list is continually increasing as states determine what constitutes economic nexus in their state. We don’t like it, but rules are rules.
Tell me more about FREE SHIPPING
We're pleased to offer FREE SHIPPING to anywhere in the Continental United States on all orders over $50. For all other orders, please see our rates below:Orders $50 and under
Economy (UPS or USPS)…………….......…$9.00
Standard (UPS or USPS)……………..……..$12.75
Shipping to Alaska, Hawaii or PR*………..…..Call for pricing.
Expedited (UPS)……………………….….….Call for pricing.
Economy (UPS or USPS)………….….…$Free to the continental US.
Standard (UPS or USPS)……………..……..$12.75
Shipping to Alaska, Hawaii or PR*…………….Call for pricing.
Expedited (UPS)………………………..……..Call for pricing.
We do offer expedited shipping, but due to the variables of destination, weight and package size, we can only offer expedited pricing over the phone. Please call for our most update to date pricing for the added services. Lift gate service is an extra fee which we can apply to your order.
*Customers ordering from Alaska, Hawaii, Puerto Rico and all other US Insular Areas will receive an additional invoice for shipping after the order has been placed.
Do you ship outside of the US and Puerto Rico?
Other than occasionally shipping to the US Insular Territories, we currently do not ship outside of the United States. It’s something that we are reviewing, but not a service we currently offer. We will only ship to a confirmed PayPal address in Puerto Rico, Guam, American Samoa, et al, and there will be an additional shipping charge. After we receive your order we will send you an invoice for the additional shipping charges.
How long will it take to ship my order?
We know that you want your order fast! We try our hardest, sometimes to the anger of our warehouse, to get your order out the door the same or next business day after payment is received. In the event of a back order, we will notify you as soon as it is discovered on our end.
I got an email requesting proof of ID. Why?
Due to an increase in fraudulent orders over the past few years, we may at our discretion, request a photocopy of your drivers license and the credit card you used to make the purchase. If you have any additional questions, please feel free to contact us and we'll gladly discuss our policy with you.
How long will it take to get my order?
Transit time for your order has a number of variables. Most items ship from our Indianapolis warehouse by either United Parcel Service or United States Postal Service. For larger items, we pull from a list of LTL companies including UPS Freight, FedEx Freight, Estes Express to name a few. Depending on your location, we will occasionally have your order shipped directly from the manufacturer for quicker delivery.
How do I exchange an item?
If you’d like to exchange your purchase, simply return the new, unused item in its original packaging. Once we receive your exchange, we’ll send you a PayPal request to cover the shipping cost of the new item. Once we receive payment, we’ll ship out the new item and email you a tracking number.
What if my order arrives damaged?
Damaged shipments must be refused at the time of delivery. USPS or UPS small pack damage claims involving items that have been used, or that were received more than 7 days prior, will be refused. Freight shipments must be inspected (packaging removed and contents checked) prior to signing the delivery receipt. Once the delivery has been accepted, the only recourse we have is to file a claim with the freight carrier (typically a 2-4 week process) and the outcome is subject to the settlement decision of the freight company.
What if my machine is defective?
We allow 14 days for the customer to contact us about a defective machine. Within that 14 day period, you can either take the defective machine to a certified repair facility and have the machine repaired OR return the machine to us for an exchange. We never ship a replacement machine until we receive, inspect, and verify the original machine is defective. Outside of the 14 day window, the customer must have the machine repaired per the manufacturers warranty guidelines. The customer is responsible for any return shipping to Weld My Ride or getting the machine to a repair facility.
Do I have to pay for shipping on returns and exchanges?
Yes, the customer is always responsible for paying the shipping charges to get items back to us for a refund or exchange.
Can I add something to my order?
Our warehouse fulfills orders Monday through Saturday and we pride ourselves on quickly getting your order boxed and ready to ship. That being said, if you’d like to add something to your order, contact us as quickly as possible, and have your order number ready, and we’ll do our best to ship everything together.
How do I cancel my order?
If you need to cancel your order, give us a call at 1-866-977-0017 and have your order number ready. As long as your order has not shipped yet, we’ll be able cancel the order and refund your money. Orders that have already been shipped can be returned for a refund, minus our original outbound shipping cost.
Has my order shipped yet?
As soon as your order ships, you’ll receive a shipping confirmation email sent to the email address you provided when you placed the order. Please check your Spam folder, as sometimes automated emails end up there.
Customer Service Hours
- Monday - Friday: 8am - 5pm Eastern